Here at Base Camp K2 we work hard to make sure that every order is correct and sent out in a timely manner.
Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the item(s) is defective, Base Camp K2 will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit.
Base Camp K2 will NOT accept any returns for shipments outside the continental United States.
Should you notice or have any discrepancy in your billing/invoicing you have 30 days to report it to Base Camp K2.
If the merchandise purchased was defective in any way, the customer will have 60 days to notify Base Camp K2 of the defective merchandise. If we are notified within 60 days, a replacement product will be shipped out at no additional cost to the customer. Please note that we will replace only defective items included in the kit.
If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.
If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge, as well as the return shipping cost, will not be refunded.
Food and water products cannot be returned to be resold according to law, therefore refunds for food and water products cannot be issued.
On orders returned for any reason other than defective merchandise, the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.
Any order placed on a credit/debit card that is canceled before it ships out will have a 3.5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact us page to send us a message.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please go to our contact us page to send us a message
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
